Privacy Policy for Gordon Services LLC
Last Updated: April 11, 2025
At Gordon Services LLC (“we,” “us,” or “our”), based in Summitville, Indiana, we are committed to protecting the privacy of our customers while delivering exceptional property maintenance, repairs, installations, junk removal, and debris removal services. This Privacy Policy explains how we collect, use, share, and safeguard your personal information, including through electronic communications such as emails, text messages, and our website (if applicable). We strive to earn the trust of homeowners and property managers in our community by handling your data responsibly and in compliance with applicable U.S. privacy laws. By engaging with our services, you agree to this policy. For questions, contact us at [insert contact email/phone].
1. Information We Collect
We collect personal information to provide and enhance our services. This includes:
Contact Information: Your name, phone number, email address, and physical address when you request a quote, book a service (e.g., lawn care or junk removal), or reach out to us.
Service Details: Details about your property, such as size, condition, or specific needs (e.g., for debris hauling or repairs), to prepare estimates and complete jobs.
Payment Information: Billing details, such as credit card numbers or billing addresses, when you pay for services, processed securely via third-party payment platforms.
Electronic Communications: Information you share through emails, text messages, or online forms (e.g., website contact forms, if applicable).
Website Usage Data (if we have a website): IP addresses, browser types, pages visited, and cookies (small data files stored on your device) to improve site functionality and user experience.
Voluntary Information: Feedback, reviews, or survey responses you provide about our services, such as satisfaction with a cleanout or installation.
We collect this information directly from you (e.g., via phone or form submissions), automatically (e.g., through website cookies), or from third parties (e.g., property managers providing tenant details for service coordination).
2. How We Use Your Information
We use your information to deliver high-quality services and support our community-focused mission. Specific uses include:
Service Delivery: Scheduling, performing, and following up on services like repairs, junk removal, or lawn maintenance (e.g., texting to confirm a debris removal job).
Communication: Responding to inquiries, sending quotes, confirming appointments, or providing updates (e.g., emailing a repair estimate).
Billing and Payments: Processing secure payments for services and issuing invoices or receipts.
Marketing and Promotions (with consent): Sending emails or texts about promotions, seasonal services (e.g., gutter cleaning), or company updates, in compliance with the CAN-SPAM Act and TCPA.
Service Improvement: Analyzing feedback or website data (if applicable) to enhance our offerings, such as optimizing scheduling for installations.
Legal Compliance: Meeting legal obligations, such as tax reporting or responding to lawful requests (e.g., court orders).
We do not use your information for purposes unrelated to our services without your clear permission.
3. Electronic Communications
We use electronic communications (emails, texts, and website interactions) to connect with you efficiently. Here’s how we manage them:
Email Communications:
Purpose: We send emails to confirm bookings, provide quotes, share invoices, or update you on services (e.g., a reminder for lawn care).
Marketing Emails: With your opt-in consent, we may send promotional emails about discounts or new services (e.g., junk removal specials). Every email includes an unsubscribe link to opt out, per the CAN-SPAM Act.
Security: We use secure email platforms and never request sensitive information (e.g., passwords) via email.
Text Messages:
Purpose: We may text to confirm appointments, update job status (e.g., “Your repair crew is on the way”), or answer questions.
Consent: We only send texts with your prior express consent, as required by the TCPA. You can opt out by replying “STOP” to any message.
Frequency: We keep texts minimal and focused on essential updates to respect your preferences.
Website Forms and Cookies (if applicable):
Forms: If you submit a quote or contact form on our website, we collect details like your name, phone, and service needs to respond and fulfill your request.
Cookies: Our website may use cookies to track usage (e.g., pages visited) and enhance functionality. You can disable cookies in your browser, though this may affect site performance.
Analytics: We may use tools like Google Analytics to study site traffic anonymously, ensuring your identity is protected.
All electronic communications are designed to be secure, relevant, and compliant with U.S. laws. You can update your communication preferences by contacting us or using provided opt-out options.
4. How We Share Your Information
We respect your privacy and only share your information when necessary:
Service Providers: We share data with trusted third parties who assist our operations, including:
Payment processors (e.g., PayPal, Square) to handle transactions securely.
Scheduling or CRM tools to organize appointments and customer records.
Email or text platforms (e.g., Constant Contact) to manage communications. These providers are contractually obligated to protect your data and use it solely for the agreed purpose.
Property Managers or Clients: If hired by a property manager, we may share service-related details (e.g., your address for installations) to coordinate work, with your consent.
Legal Requirements: We may disclose information if required by law, such as for tax reporting, court orders, or subpoenas.
Business Transfers: If Gordon Services LLC is sold or merged, your information may be transferred to the new owner, who must adhere to this Privacy Policy.
We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.
5. Data Security
We implement reasonable measures to protect your information from unauthorized access, loss, or misuse:
Technical Safeguards: We use encryption for payment processing, secure servers for data storage, and password-protected systems for internal records.
Physical Safeguards: Paper records (e.g., service contracts) are stored in locked files accessible only to authorized staff.
Organizational Safeguards: We train our team on privacy best practices and limit data access to employees who need it to perform their duties.
While we strive to ensure security, no system is 100% safe. If a data breach occurs, we will notify affected customers promptly as required by law and take steps to mitigate harm.
6. Your Rights and Choices
You have control over your personal information. Your rights include:
Access and Correction: You can request to see or update the information we hold about you (e.g., correcting an outdated address).
Opt-Out of Marketing: You can unsubscribe from marketing emails via the provided link or opt out of texts by replying “STOP.”
Data Deletion: You can request we delete your information, unless we’re required to retain it (e.g., for tax records).
Cookies: If we use a website, you can manage cookie preferences through your browser settings.
To exercise these rights, contact us at [insert contact email/phone]. We’ll respond within 30 days, per applicable laws like the CCPA (if you’re a California resident).
7. Data Retention
We keep your information only as long as needed to provide services, meet legal requirements, or resolve disputes:
Contact and service details are retained for 5 years after your last interaction to support follow-up services or warranties.
Payment records are kept for 7 years to comply with tax laws.
Marketing data is deleted if you opt out or after 2 years of inactivity.
Website analytics (if applicable) are anonymized and stored indefinitely to improve our site.
When data is no longer needed, we securely delete or shred it (e.g., erasing digital files, destroying paper records).
8. Third-Party Links
If we operate a website, it may include links to third-party sites (e.g., payment processors or review platforms). We are not responsible for their privacy practices. Please review their policies before sharing information.
9. Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children. If we learn we’ve collected such data, we will delete it promptly. Contact us if you believe this has occurred.
10. International Users
Gordon Services LLC operates solely in the United States, serving customers within a one-hour radius of Summitville, Indiana. Your information is stored and processed in the U.S., subject to U.S. laws. If you’re outside the U.S., using our services means you consent to this.
11. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. If we make significant changes (e.g., new data uses), we’ll notify you via email, text, or a website notice (if applicable) at least 30 days before they take effect. The updated policy will be posted here with a new “Last Updated” date. Please review it periodically.
12. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or your information, please reach out:
Gordon Services LLC
304 N 7th St, Summitville, IN 46070
lgordon@gordonservicesllc.com
(765) 623-3920
We’re here to help our community with transparency and trust.